GDPR is here. Updated Terms & Conditions

With the introduction of the GDPR requirements, we would recommend updating your Terms and Conditions to include a section describing the use of personal data.

Although there is a right for pupil data to be deleted, there is also a requirement in the new legislation that nothing in GDPR should conflict with existing legal requirements.

The HMRC requirement to maintain transaction data remains – the need to keep lesson payment data for 6 years after the tax year in which the transaction took place. As such, we do not suggest deleting any pupil data from the app until you are satisfied you can meet the HMRC requirements – you might wish to discuss this with the HMRC Self Assessment team before taking any action.

We have updated the standard Terms and Conditions we’ll be putting the next version of the app. The wording we’ll be using has been shown below, which you are free to use if you wish, however as we’re not lawyers ourselves, we can accept no liability arising from this, so please feel free to take your own legal advice on what wording you choose to use.

 

Terms and Conditions

1. You must be of legal age to drive and produce a valid UK/Northern Ireland provisional Category B driving licence.  In Great Britain, both the photocard (or old style paper licence) and a permission code to verify the licence online must be produced.  If an older style paper licence is held, then you must also produce a valid passport as photographic identification.

For motorway, Pass Plus or refresher lessons a full valid licence (for the appropriate category) and permission code must be produced, with identification if necessary, as above.

You must meet the minimum eye test requirements, which means you must be able to read a standard UK approved number plate at a minimum distance of 20.5 metres (67 feet).  If you need to wear glasses or contact lenses in order to meet this requirement then by law you must wear them whenever you drive.

2. You must notify your instructor of any change of your ability or entitlement to have driving tuition, for example if your provisional licence has been revoked or for medical reasons such as epilepsy.

3. If you wish to cancel a lesson, a minimum of 24 hours notice must be given.  Failure to give 24 hours notice will the result in the lesson(s) having to be paid for. Lessons can be cancelled by telephone or text message but must be acknowledged by your instructor.

4. If your instructor turns up on time at the pre-arranged pick up point and you do not show your instructor will wait 10 minutes if there is no contact made between you. After 10 minutes they will leave and you will have to pay for the lesson.

5. Your instructor will endeavour to arrive on time however, due to unforeseen circumstances such as breakdown, accidents, traffic hold ups etc, lesson times may need to change or even be cancelled. If cancelled by your instructor, no fee will be charged.

6. Lessons must be paid for in advance or at the time of the lesson by cash or cheque. Your instructor will advise you to whom the cheque should be made payable.

7. You must not be under the influence of drugs/alcohol during the training. In the event of there being any signs of drugs/alcohol misuse, your instructor will withhold the use of the training vehicle for use of tuition or driving test until you are in a legal and fit state to drive. Any prescribed medication that may effect your driving should be declared to the instructor and to the DVLA medical board.

8. Should you fail to reach a satisfactory standard of driving and are likely to be a danger to other road users, or are in an unfit condition through substance or alcohol abuse as described above, the ADI has a responsibility to the DVSA examiners not to allow the use of the training vehicle for the purpose of the driving test. This is in the interest of the pupil, the examiner and other road users and is a precautionary safety measure. DVSA guidelines do not allow a pupil to take a practical test just for the experience.

9. No responsibility can be taken for tests cancelled by the DVSA for whatever reason. Lessons will have to be paid for but can be claimed back from the DVSA. The instructor cannot be responsible if you fail because of the eyesight test. Your instructor will be responsible if the test is cancelled due to the condition of the tuition vehicle.

10. By agreeing to these Terms and Conditions, you give permission for your personal data to be held securely in the computer systems of your instructor, driving school (if different) and (the software providers) Instructor Software Limited, for the purposes of delivering training services to you and mandatory record keeping. Under no circumstances will your personal data be sold, transferred to or shared with any third parties without your specific consent. Data securely held may include your name, birthdate, address and contact details, along with details of lessons, payments, progress and reflective log comments. All data held about you are able to be viewed via your instructor’s iPad.

Email List

If you haven’t already signed up to our email list via the iPad app, now you can do it online, too.

Remember, when you buy our iPad app, you buy it from Apple, not us. We’ve no idea who you are unless you get in touch with us, so you could miss out on important news and information.

Make sure you keep up to date with everything that’s going on by either subscribing within the app or by going to our new Email Signup page.

No Such Thing as a Free App…

Have you ever wondered why some apps are free and some are not. We’ve written a quick explanation about how apps are funded, to help you understand the changes at Instructor Software.

You can read it here.

Don’t Upgrade to iOS 11 Just Yet

Here’s a quick message to give you some important information about your Driving Instructor app and for those of you already using PassRight with your pupils.

At the moment, our Driving Instructor app doesn’t appear to function correctly on iPads running iOS11, so our strong suggestion at the moment is to delay upgrading until we’ve updated the app to work with the latest Apple software.

We know that some of you are still experiencing issues with the most recent software releases, and although we have seen a fix that appears to resolve nearly all of the issues, we’re currently unable to release it, as Apple now has a 100MB limit for all apps on the App Store.

As you may know, our app is currently over 500MB, mainly due to the hazard perception videos and all of the high resolution images used to build your lesson diagrams. The fix isn’t particularly complicated, however it involves stripping out all of the content and placing it on our server instead, so that when the new app installs it only downloads the code, then once on the iPad it then retrieves the content from the server, in the same way that most corporate emails do a similar thing.
The advantage for you is that app updates are quicker to install and less likely to go wrong, and Apple can fit more apps in their store without needing extra space.

The only downside is that it costs additional money to make these development changes. We’ve decided that the only way to protect the app going forward is to make sure we can make these kind of changes well in advance of any updates by Apple, as well as have a comprehensive support agreement in place with our developers to make sure any issues you see can be quickly resolved. In short, we’re determined to see the Driving Instructor and PassRight apps returned to a professional level of quality and support, and the only way we can see to do this is to have a small subscription charge every month from each of our users.

Many of you have been asking how you can guarantee that we’ll still be around working when iOS12 comes along next year, and also many have asked if they’d be able to purchase PassRight apps at a discount, since many of you buy them on behalf of your pupils. This change will allow both, our plan longer term is to offer bundled PassRight apps as part of the monthly subscription.

Many of you have told us that £10-20 per month would be a reasonable amount for an app that has such an effect on the way you run your business. Our plan is to make the app £9.99 per month for all new users, but as a further incentive to our existing app users to reduce that to £4.99 for users that sign up straight away. Once on the cheaper subscription price package you’ll always stay at 50% off the normal rate, meaning savings every month.

So, for the same price as one PassRight app, you’ll be getting two, as well as the knowledge that the app will be supported going forward and able to be updated for newer software releases from Apple. Please accept apologies for not starting this earlier, although we were trying to avoid going along this route, we now realise this is the answer to the issues we’ve seen recently, and the way forward for a major tool for your business.

Thanks again for your ongoing support, we’ll follow with another email this week giving details on how you can sign up early for the reduced subscription saving 50% per month.
Best regards

Instructor Software

DVLA Removal of the Licence Counterpart

So, it’s finally gone!

From Monday (8th June 2015) the DVLA have now scrapped the use of the paper counterpart to the photocard licence, meaning that it is no longer recognised as a legal document.  This change only affects photocard DVLA licences issued in Great Britain, original style paper licences remain but are no longer updated, and those issued by the DVA in Northern Ireland are not affected at all.

Anyone wishing to check endorsements on a pupil’s licence will need them to provide a code that they can create online, allowing the instructor to check their licence details, and the recent GOV.uk page Driving Licence Changes explains this process in more detail.

There is a separate area of the GOV.uk website where you can now go and check a pupil’s driving licence once they have provided you with the permission code.

We’d recommend that anyone using the Driving Instructor iPad app in Great Britain might wish to make an update to Paragraph 1 of their terms and conditions to reflect the new changes – it’ll only take a couple of minutes, but just think of the money you’ve saved by not to having to re-order new stationery!

Updating the terms and conditions is simple, just go into:

Driving Instructor > Settings > Manage Terms & Conditions

and use Copy/Paste to insert the text at the bottom of the screen, or write your own update if you prefer.  Although you can edit in line, it is often easier to create your text elsewhere on the iPad and Copy/Paste it into the Terms and Conditions area.

(If you’re not used to using Copy/Paste on the iPad, simply tap and hold one of the words in the new “Paragraph 1” below until the highlight appears.  Then move the small blue boundaries until you have selected the whole of the paragraph, then tap the Copy option.  In the Manage Terms & Conditions area of the app, use the same method to select the outdated Paragraph 1, then use the Paste button, and the replacement text will be pasted into the area you’d selected.)

Please note that with the change to the terms and conditions, pupils who have previously agreed and signed will now be shown as “Needs Updating” as sometimes, depending on the content, changes to Terms & Conditions might require existing users to re-sign.  We are considering adding a feature in a future software release that allows you to decide whether or not to keep the existing acceptances after a particular T&Cs update, or to require pupils to go back and accept again.  Don’t worry about having “Needs Updating” listed against your existing users though, as you will still have the original email from their initial T&Cs acceptance (with their signature) as proof of agreement.

 

 

1. You must be of legal age to drive and produce a valid UK/Northern Ireland provisional Category B driving licence.  In Great Britain, both the photocard (or old style paper licence) and a permission code to verify the licence online must be produced.  If an older style paper licence is held, then you must also produce a valid passport as photographic identification.

For motorway, Pass Plus or refresher lessons a full valid licence and permission code must be produced, with identification if necessary, as above.

You must meet the minimum eye test requirements, which means you must be able to read a standard UK approved number plate at a minimum distance of 20.5 metres (67 feet).  If you need to wear glasses or contact lenses in order to meet this requirement then by law you must wear them whenever you drive.

 

New Software Update

The new 3.2.5 version will be available this weekend 13th/14th September and fixes the most frequent cause of app crashing, as well as major improvements to support for the new PassRight app for pupils.

Some of our app users had an issue downloading the last release, 3.2.0 and found that it did not install correctly. This seems to have been an installation issue, in most cases caused by a poor broadband connection, and most of the users who experienced issues were either in a poor broadband area, or reported that the update took a long while to download, or got interrupted because they’d had to take their iPad to lessons before it had finished installing.

If you are in a slower broadband area (and bearing in mind that with all of the diagrams, this is now a particularly large app), you may find it better to turn off the automatic app update feature introduced in iOS 7, and manually update the app when you know you have a good broadband & WiFi connection.

As always, make sure you have an up to date iCloud backup before upgrading the app, and as a further precaution, we always recommend you Export Pupil Data (from the app’s Settings area) as well.

If you get any problems with the app update, don’t Delete the app from the iPad (as this will also delete all of your personal diagrams & pupil details). You can wipe your iPad and restore it entirely from the iCloud backup, and this will resolve most app download issues, giving the app another chance to install from the App Store.

Driving Instructor Release 3.2.0

The new version will be available this weekend 13th/14th June and fixes duplicate Progress Sheet issue, as well as major improvements to support for new PassRight app for pupils. Make sure you have saved your Progress data in the correct sheet before upgrading.

As you may be aware, when adding a lesson, the app takes you automatically to the Progress sheet, in order to help keep your pupils updated via the PassRight app. Unfortunately, due to a bug in the first version, users with their own customised syllabus, using the Progress Track Syllabus feature, found that the automatically appearing progress sheet was not the correct one, however if you accessed Progress from Pupil Management directly, the correct progress sheet was displayed.

In order to rectify this, in Release 3.2.0, launching this weekend, we have removed the incorrect Progress sheet, and the automatically displayed sheet is the same as the one accessed directly.

If you use your own customised syllabus and use Progress Track Syllabus set to ON, please make sure your pupil progress data is correctly stored in the direct access Progress sheet, from the button underneath the pupil details in Pupil Management. We doubt many users would have used it, but the incorrect progress sheet will be deleted.

Other improvements in Release 3.2.0 have seen a complete re-write of the way the iPad app communicates with your pupils on PassRight, and has resolved any communication issues between the two. PassRight is being updated as well, and all of our testing so far has shown that it now works brilliantly!

Finally, some of our app users had an issue downloading the last release, 3.1.0 and found that it did not install correctly. This seems to have been an installation issue, in most cases caused by a poor broadband connection, and most of the users who experienced issues were either in a poor broadband area, or reported that the update took a long while to download.

If you are in a slower broadband area (and bearing in mind that with all of the diagrams, this is now a particularly large app), you may find it better to turn off the automatic app update feature introduced in iOS 7, and manually update the app when you know you have a good broadband & WiFi connection.

As always, make sure you have an up to date iCloud backup before upgrading the app, and as a further precaution, we always recommend you Export Pupil Data (from the app’s Settings area) as well.

If you get any problems with the app update, don’t Delete the app from the iPad (as this will also delete all of your personal diagrams & pupil details) but contact us for help. You can wipe your iPad and restore it entirely from the iCloud backup, and this will resolve most app download issues, giving the app another chance to install from the App Store.

Driving Instructor Release 3.1.0

First in a series of software updates…

The new software update launching Saturday 3rd May brings the app up to date with iOS 7 and adds some real improvements to the way the app works.

Here’s what the new update brings…

– App completely updated to iOS7
– Bug Fix: BST lesson time (jumping by one hour)
– Bug Fix: Layout issues in pupil management view
– Bug Fix: Pupil Relink button fixed and configured to first try to relink pupil automatically by matching pupil name
– Bug Fix: Mailing list subscription added
– Bug Fix: Mock test – fixed issue where keyboard kept appearing after adding notes
– Bug Fix: position of notes changed as notes were hiding under navigation menu
– Bug Fix: Lessons set up mode, Edit dialogue box Sort fix
– Bug Fix: Date and time fix on admin expenses
– Added explanation about online & offline working
– Lots of memory and performance enhancements

Work is still going on to address any remaining issues with the app, and to make sure that new PassRight app for pupils works perfectly. The next software update will be released shortly, as will the next set of tutorial videos to help you get the best out of the app.

ADINJC Conference

Congratulations to the ADINJC on their 40th anniversary, and really looking forward to seeing everyone at their national conference in Dudley on 6th October.

We’ll be there chatting to instructors about our iPad app for driving instructors, and how they can have their own branded fully functional app for pupils, with the launch of PassRight.

Still don’t upgrade to iOS 7 just yet…

The good news is that our tech guys worked really hard on investigating the issues seen by iOS 7 users, and have developed a fix that now resolves all four reported issues.

The fix is now in the queue at Apple waiting for them to test and verify it so that it can be released as a free app update.  We’re pushing for this as hard as possible, and will let you know as soon as we hear more…